Please be advised that this site is not affiliated with the Service Canada office.
It was created to provide general passport information only.
How to check the status of your passport application
To check the status of your adult/child passport application online
You can avoid waiting on the phone and find out the status of your passport application online!
The status of your passport application is available after:
- 5 business days if you applied in person or
- 10 business days if you applied by mail
Passport Canada updates the status of the applications daily.
When to Check Your Status
Depending on how and where you applied, there are recommended waiting periods before checking your status:
Applied In Person (Canada or U.S.)
- 4 business days ago or less: Wait before checking; your application may not be in the system yet.
- 5 business days ago or more: You can check your status online, call, or visit a passport office.
Applied by Mail (Canada or U.S.)
- 9 business days ago or less: Wait before checking; your application may not be in the system yet.
- 10 business days ago or more: You can check your status online, call, or visit a passport office.
Applied Outside Canada or U.S.
- 19 business days ago or less: Wait before checking; your application may not be in the system yet.
- 20 business days ago or more: Contact the Government of Canada office where you applied.
Contact Information
If you need assistance, you can contact the Passport Program:
- Toll-free (Canada): 1-800-567-6868
- Outside Canada: 1-819-997-8338
- TTY (hearing impaired): 1-866-255-7655
Agents are available Monday to Friday, from 8:30 a.m. to 5:00 p.m. local time (9:00 a.m. to 5:30 p.m. in Newfoundland and Labrador), excluding statutory holidays.
Check Your Passport Application Status
If you are unable to complete all the mandatory fields or to receive the status of your passport application online, please call the Call Centre 1-800-567-6868.
General Wait Time
Applied at the Passport Canada office (aka Service Canada Centre – Passport Services)
Currently, it takes between 10-15 business days processing time, plus Canada Post mailing delivery time (up to 5 business days), to receive your passport from Passport Canada.
Applied by mail or at a local Service Canada Centre (aka Passport receiving office)
Currently, it takes about 20 business days of processing time, plus Canada Post mailing delivery time (up to 5 business days), to receive your passport from Passport Canada.
Passport Canada response time
Your passport application’s status is usually available 10 business days after you submit your original application. If you applied in person at a Service Canada – Passport Program Office, the status is usually available after 5 business days. Once you have sent your application status request, please allow Passport Canada to respond to you within 3 business days. (Your response might be delayed due to the high volume of requests.)
*If you’ve already made a request, do not submit another one. Resubmitting may cause more delays.
You can now check the walk-in wait times at Passport Canada offices only
Recommend Read: 4 quick steps to speak to Passport Canada agent
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carol clark
June 3, 2022 5:25 pmasked about the status of my passport weeks ago. There was supposed to rely to me in 3 days on my email site. Not a reply yet. What is going on?
Passport Expert
June 6, 2022 10:19 amHello Carol,
As far as we know, there is a lot of back log, many people have not received their call back on time. Best option is to try to call again and keep following up. They seems to only deal with pressing urgent case, those who are travelling withing 3 business days.
Karen
ServiceCanadaPasssport.ca team
Aleisha
June 10, 2022 10:37 pmI’ve been requesting a status update since March.nothing. submitted a complaint. Nothing. They don’t care
Carol Clark
June 9, 2022 7:05 pmIt is important that I get my passport soon . I have been waiting a long time to show the travel agent for. My trip in July.
Laura
August 9, 2022 1:53 pm4 months and counting! 2 requests as to the status of our passports and counting. I would like to charge the government late fees and interest.
Passport Expert
August 11, 2022 2:53 pmHello Laura,
It is definitively a frustrating situation. We have receive some tips that passport application can visit a local Service Canada centre to get help on transferring their passport application directly to a local Service Canada Passport Services local processing office. You might want to give that a try. As far as we know, Passport Canada only focus on processing applications that are travel date 45 days and under.
Ellen
ServiceCanadaPassport.ca Team
Faith
October 7, 2022 12:13 amCouldn’t agree more, Laura, 5 months for me already, and counting…
Faith
October 7, 2022 12:53 amCouldn’t agree more 😫😫 it’s been 5 months, 3 stutas check requests sent…I wonder have I talked to the WALL 🤔
suresh
October 15, 2022 11:04 amI applied for Passport on 23 rd June but still not getting the passport.
hitesh
October 18, 2022 12:44 pmits been 5 months and i haven’t received my passport, can anyone help
Passport Expert
October 18, 2022 4:23 pmin this situation, you should visit your local Service Canada office for assistance.
Tim
ServiceCanadaPassport.ca Team
Dusanka Diklich
October 20, 2022 10:42 amHELLO,
I submitted my passport application RENEWAL package by mail in July. I have not received it. Any info would be appreciated. Thank you.
Passport Expert
October 24, 2022 10:53 amhi,
You need to contact the passport office directly to find out the status of your application. The only update now is that they seems to have caught up with the processing delay and has changed the processing timeframe back to 20 business days.
Aaron
ServiceCanadaPassport.ca Team
Angela Matheson
October 25, 2022 2:17 amI sent mine, my son and Daughters passport applications together at the end of June. I received all 3 back in the mail to have some things signed and pictures retaken. I used express post on July 7 and received my daughters passport 2 weeks later. Still waiting on mine and my sons!!!! We travel on Dec 6 to the U.S. I’ve sent in 3 status requests!
Passport Expert
October 26, 2022 4:29 pmhi Angela,
In extreme circumstances, you may want to pay a visit directly to the nearest passport office to request a transfer and expedite the request. That’s pretty much the only way to get your passport back sooner.
Melyssa,
ServiceCanadaPassport.ca Team
Alexis
October 30, 2022 9:43 pmSubmitting an online status request got me absolutely nowhere – no response.
I called 1-800-567-6868 listed above. The recording says 17 weeks processing time (not including delivery). I’m at 14 weeks right now so fingers crossed…..
Sarina Barraclough
November 20, 2022 10:13 amI have my fingers crossed for you, but when I submitted my application in person back in June the lady said 7-9 weeks MAX processing time. It’s now been 23 weeks, almost half a year. And it’s still processing. It hasn’t even been shipped out yet.
theresa hachey
July 25, 2023 8:03 amI just want to know how it will be delivered, I received a Pick UP notice by Canada Post , is that how its delivered?
Passport Expert
July 26, 2023 10:20 pmHi Theresa,
Generally, you will have to sign off the package when received at home. If not, you will have to bring the delivery slip to your designated Canada Post office to pick up your passport.
Aaron
ServiceCanadaPassport.ca Team
Chris
September 13, 2023 8:45 pmI forgot to pick up my passport at service canada months ago. Will it still be there or will I have to apply for a new one
Passport Expert
September 13, 2023 9:22 pmHello Chris,
I would strongly suggest for you to call passport service line first before visiting.
Melyssa
ServiceCanadaPassport.ca Team