Complaint resolution process The Passport Program takes all complaints very seriously and ensures that they are processed efficiently and professionally. The Passport Program’s complaint resolution process consists of a two-level approach: Level 1—You may submit a complaint by using the...

Quick way to check Passport Canada wait times...

***IMPORTANT NOTICE*** The XXX naming policy no longer applies to future passport applicants. Please contact Service Canada – Passport Services for futher details. Important information on how to interpret the XXX in the given name field of a Canadian passport. ...

Processing Time - Submitted by mail...

Dual Canadian citizens can no longer travel to or transit through Canada by air with a non-Canadian passport. You need a valid Canadian passport to board your flight. If your country needs you to enter and exit that country using...

National Day for Truth and Reconciliation...

The Government of Canada will start implementing the digital version of the Canadian Citizenship Certificate starting June 27, 2022. The e-certificate is a valid proof of Canadian citizenship. If you have participated in the pilot project and have received an e-certificate, you...

Changes to work permit LMIA from May 2024...

Passport application processing time Your passport application processing time varies depending on the type of application and the time period you applied. Sometimes, due to the high volume of applications, the passport processing time may be delayed by a couple...

Canadians and their families who are in Israel, the West Bank or the Gaza Strip and need emergency consular assistance, should contact Global Affairs Canada’s 24/7 Emergency Watch and Response Centre: Telephone: +1 613-996-8885 (collect calls are accepted where available)....