Payment fee refund

Please be advised that this site is not affiliated with the Service Canada office.
It was created to provide general passport information only.

Please keep in mind that not all fees paid to the passport or immigration services can be refunded.

1) After immigration started processing your application, only these fees can be refunded

the right of permanent residence fee (RPRF)
the right of citizenship fee
the open work permit holder fee (for Labour Market Impact Assessment (LMIA) exempt workers only)
the employer compliance fee (refunded to the employer)

2) International Experience Canada (IEC) fees (See refunds for IEC)

The immigration processing office may contact you back to ask for some personal information and to make sure you are eligible for a refund. It could take up to 8 weeks to review your request and issue your refund.

Refund for Passport Program

Seeking a refund for your Canadian passport application is a case by case situation. If you applied in Canada, you need to contact the Service Canada Passport Services (aka Passport Office) directly.

You can reach Passport office at either of their numbers below.

Toll free:
1‑800‑567‑6868

Direct number:
1‑819‑997‑8338

The agents answer calls from Monday to Friday, 8:30 a.m. to 5 p.m, local time (9:00 a.m. to 5:30 p.m. in Newfoundland). They do not answer calls on statutory holidays.

They are currently experiencing a very high call volumes right now. Wait times are longer than usual.

For more detail, please visit Contact the Passport Program – Canada.ca

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